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Join The Facebook Community’s

Thank you very much for purchasing your Retro Shooter system. We highly recommend joining our Facebook community. In the community, there are thousands of users showing their builds and helping others. It’s a great resource for extra help with your system. 

Your order has been placed and will ship out as soon as the guns are ready. This is a Pre-Ordered product. Please check your email for your order confirmation and make sure that your shipping address is correct.

Your tracking information will be sent via email, please whitelist or add to your contacts our email address to be sure that you receive it. retroshooter.info@gmail.com

Tracking information is sent Monday-Friday, please keep an eye on your email or spam folder for your tracking number.

Your ordered shipped with Express Shipping. The shipping service uses your phone number for shipping updates. If you didn’t enter your correct phone number please contact us right away so we can update it before it ships.

We are a small North American Micro Business, not a massive corporation. We greatly appreciate positive reviews and feedback when possible. Before leaving any negative feedback please reach out to us so that we can resolve the issue. Don’t forget we’re nice people just like you therefore, we love talking to our clients.

Thanks for shopping and have a wonderful day!

FAQ

Shipping & Returns

Privacy Policy

Facebook Community

Discord Server

Contact Us

© 2025 - Retro Shooter. All rights reserved.

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FAQs

DO YOU CHARGE MORE FOR REMOTE SHIPPING?

Yes, DHL has a remote shipping charge that needs to be paid if your zip/postal code is remote(PDF Download). We will email you if this is the case. Download the list above or search Google for “DHL remote Locations”. FedEx, UPS, and other express services also have remote locations and they are usually the same. 

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest.

IS RETRO SHOOTER FROM NORTH AMERICA?

We are a Canadian family business, we ship with Fedex/DHL/UPS from our Chinese warehouse to reduce shipping costs and worldwide warehouse fees. This keeps prices lower for our clients. 

WHAT IS THE CURRENCY LISTED ON THE WEBSITE?

Prices are USD. Speak to your credit card company regarding exchange rates.

WHAT IF I FORGOT MY PASSWORD?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. We can only update your address if your item has not left our warehouse, once it has shipped you will have to update it yourself.

ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

HOW DO I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible. Please note that we ship orders as fast as we can and if your order has already been shipped it cannot be cancelled. It must be returned for a refund if eligible (some final sale items are non-refundable).

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of $13.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs department will have the package on hold. If your address was entered incorrectly during checkout, we cannot re-route the package once it is shipped. You can contact the shipping company with your tracking information, they may be able to update the address. This needs to be done by you, the receiver.

WHEN WILL MY ORDER ARRIVE?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information as soon as it becomes available to us, this can take up to 72 hours after your order has shipped. We are not responsible for delays caused by the customs department in your country. On average, items take 1-3 weeks to arrive. We ship all orders with FedEx/DHL/UPS priority.

HOW DO I TRACK MY ORDER?

We will email your tracking information as soon as your order has shipped and the shipping provider updates the tracking. Usually, you will receive the tracking number one day after we have shipped your order.

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If something is missing, please contact us immediately (retroshooter.info@gmail.com). Please note that some items are shipped separately.

WHEN WILL MY ORDER BE PROCESSED?

Orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office. US orders are not subject to Customs.

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Do not ship the item back to the address listed on the original package. Returns are processed at a different center.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Shipping & Returns

Our return policy lasts 30 days. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. 

If 30 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.

If 30 days has passed and there is an issue with your equipment, please contact us via email (retroshooter.info@gmail.com) for technical support. If you received a defective item, we will gladly replace it, send a replacement internal part, or help troubleshoot the problem. We have a 1-year manufacturer warranty on the guns and consoles. We do not have a warranty on the cables. 

Note: Lightguns can sound slightly different from one another. We do not replace guns, triggers or solenoids solely based on the sound. The guns must be defective to get a replacement. 

Send us an email to explain the issue. We will first run troubleshooting tests with you and will require a video to diagnose the problem and send a replacement, if needed. We do not replace equipment that has been damaged by the player.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If an update to your console software is required please make sure it is connected to wifi or the internet through the ethernet port.

Refunds (if applicable)

If an order is placed and a refund is requested before shipping, there is a 3.75% non-refundable PayPal/Credit Card service transaction fee on all orders.  

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund the original shipping costs. We do not provide shipping labels. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at retroshooter.info@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

To return your product, please contact us via email retroshooter.info@gmail.com

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if the label is provided to you. Most cases we do not provide return labels.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We are not responsible for stolen packages. Due to the recent Covid events, most shipping companies leave packages at the front door without requesting a signature. It is the customer’s responsibility to track and receive his package. We will not replace of refund stolen packages that have been delivered.

We are not responsible for lost packages due to an incorrect address. Please verify your address and notify us within 48 hours if there is an error. 

Shipping Question:

Are you an American company?

We are a Canadian family business. We designed the Retro Shooter with our partner, Pandora’s Box, in China. All our international orders ship directly from our warehouse in China.

When will I receive my order?

We ship within 48 hours on week days. We ship with an agent and we only receive tracking numbers once the packages reach the DHL warehouse in Hong Kong 2 days later. We will send your tracking number as soon as we receive it. If you have not received your tracking number within 5 business days, please send an email to retroshooter.info@gmail..com

Due to the popularity of our offers, please allow an estimated 1-2 weeks for your order to arrive. We ship with DHL Express (FedEx for Australia).

Some replacement items are shipped with a different service (Yun Express Post) and may take longer to arrive.

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with tracking. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, we work with the shipping provider to find the package, if possible. If the package has been lost or delivered to the wrong address, the cardholder needs to contact the shipping company to submit a claim and lost package trace. Please see our refund and return policy for when these might be applicable to shipping situations. The receiver must submit this information, it is out of our hands. Please contact us via email to let us know if the shipping company is not able to deliver your package. We will need to see a written proof from the shipping company to send a replacement. 

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office. Please note, this is for international orders.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions
==============================

Interpretation
————–

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
———–

For the purposes of this Privacy Policy:

* Account means a unique account created for You to access our Service or parts of our Service.

* Affiliate means an entity that controls, is controlled by or is under
common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Retro Shooter.

* Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

* Country refers to: Delaware, United States

* Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

* Personal Data is any information that relates to an identified or
identifiable individual.

* Service refers to the Website.

* Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

* Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

* Website refers to Retro Shooter, accessible from
[retroshooter.com](retroshooter.com)

* You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data
=======================================

Types of Data Collected
———————–

Personal Data
~~~~~~~~~~~~~

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

* Email address

* First name and last name

* Phone number

* Address, State, Province, ZIP/Postal code, City

* Usage Data

Usage Data
~~~~~~~~~~

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

* Cookies or Browser Cookies. A cookie is a small file placed on Your
Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
* Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

* Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services
available through the Website and to enable You to use some of its
features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

* Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

* Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data
————————-

The Company may use Personal Data for the following purposes:

* To provide and maintain our Service , including to monitor the usage of our Service.

* To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

* For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

* To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

* To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

* To manage Your requests: To attend and manage Your requests to Us.

* For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

* For other purposes : We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

* With Service Providers: We may share Your personal information with
Service Providers to monitor and analyze the use of our Service, to
contact You.
* For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
* With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
* With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
* With Your consent : We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data
——————————

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data
——————————

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data
————————-

You have the right to delete or request that We assist in deleting the
Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data
——————————–

Business Transactions
~~~~~~~~~~~~~~~~~~~~~

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
~~~~~~~~~~~~~~~

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
~~~~~~~~~~~~~~~~~~~~~~~~

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

* Comply with a legal obligation
* Protect and defend the rights or property of the Company
* Prevent or investigate possible wrongdoing in connection with the Service
* Protect the personal safety of Users of the Service or the public
* Protect against legal liability

Security of Your Personal Data
——————————

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy
==================

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites
=======================

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy
==============================

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this
page.

Contact Us
==========

If you have any questions about this Privacy Policy, You can contact us:

* By email: retroshooter.info@gmail.com